Terms and Conditions

Effective Date: By accessing and using our party balloon ordering services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1. Service Description

We provide custom party balloon arrangements and decorative services for various celebrations and events. Our services include balloon bouquets, arches, centerpieces, and themed decorations. All orders are subject to availability and confirmation.

Service delivery areas are limited to specified geographical regions. Custom designs require advance notice and may incur additional charges based on complexity and materials required.

2. User Obligations

Users must provide accurate information when placing orders, including delivery addresses, contact details, and event specifications. Payment must be completed according to agreed terms before service delivery.

Customers are responsible for:

  • Ensuring delivery location accessibility
  • Providing adequate setup space and conditions
  • Handling decorations carefully after installation
  • Proper disposal of balloon materials in an environmentally responsible manner
  • Notifying us immediately of any changes to order requirements

3. Service Limitations

Our services are subject to weather conditions, material availability, and scheduling constraints. We reserve the right to modify or cancel orders due to circumstances beyond our control, including supplier issues or extreme weather conditions.

Balloon arrangements have natural limitations regarding duration and environmental factors. We cannot guarantee specific longevity of balloon decorations as this depends on temperature, humidity, and handling conditions.

Setup services may be limited by venue restrictions, safety regulations, or accessibility issues. Additional charges may apply for complex installations or locations requiring special equipment.

4. Intellectual Property Rights

All original designs, concepts, and creative arrangements developed by our team remain our intellectual property. Customers may not reproduce, copy, or distribute our proprietary designs without explicit written permission.

Any photographs or videos of our work may be used for promotional purposes unless specifically requested otherwise. Customers retain rights to their personal event photography but grant us permission to showcase our decorative work.

Third-party licensed characters or copyrighted materials used in decorations are subject to respective copyright holders' terms and are used under fair use provisions for personal celebrations only.

5. Liability Limitations

Our liability is limited to the total amount paid for services rendered. We are not responsible for indirect damages, consequential losses, or damages resulting from improper handling of decorations after delivery.

We maintain appropriate insurance coverage but are not liable for:

  • Allergic reactions to balloon materials
  • Damage to venue property during normal setup procedures
  • Premature balloon deflation due to environmental factors
  • Delays caused by traffic, weather, or venue access issues
  • Changes in customer requirements after order confirmation

6. Payment and Cancellation Policy

Payment terms require deposit upon order confirmation with balance due before delivery. Cancellations must be made at least 48 hours before scheduled delivery to receive partial refund consideration.

Refunds are processed according to timing of cancellation and work already completed. Custom orders may have different cancellation terms due to specialized materials and preparation time invested.

7. Dispute Resolution

Any disputes arising from these terms shall be resolved through good faith negotiation initially. If resolution cannot be achieved, disputes will be subject to binding arbitration under applicable local laws.

Legal proceedings, if necessary, shall be conducted in the jurisdiction where our business is registered. Both parties agree to attempt mediation before pursuing formal legal action.

8. Modifications and Updates

These terms may be updated periodically to reflect changes in services, legal requirements, or business practices. Continued use of our services after modifications constitutes acceptance of updated terms.

Significant changes will be communicated through our standard customer notification channels. Customers are encouraged to review terms regularly to stay informed of any updates or modifications.